Return Policy

At Lake Saint Louis Jewelers we want you to be satisfied with your online purchase. If for any reason you are not
satisfied, you may be able to return your items for refund or in-store credit. Please read the following information
carefully before attempting to return or exchange your product. If you do not comply with store policies, we may
not be able to process your return or exchange.

Returning Your Purchase

***PLEASE NOTE ALL RETURNS WILL BE OPENED UNDER VIDEO SURVEILLANCE***  You can return the product to us in-store or return to us by mail at your own expense. (Please contact us to purchase a discounted shipping label) If you elect not to purchase insurance, you are liable for any and all losses or damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in new condition. ALL RETURNS ARE SUBJECT TO A PROCESSING FEE.

Please send all returns to:
LSLJ
300 Lake Saint louis Blvd
Lake Saint Louis, MO 63367

Return Conditions

You have 14 days to return an eligible item once it has been received- based on delivery confirmation. IN STOCK items are the only items eligible for returns. IF YOU ARE UNSURE IF THE ITEM YOU ARE GOING TO PURCHASE IS RETURNABLE, PLEASE REACH OUT IN ADVANCE. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized, made to order, altered (including sizing) or custom pieces are not eligible for returns. Copy of Sales Receipt must accompany return.

Receiving a Refund

A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted after return has been received by Lake Saint Louis Jewelers as each items is fully inspected to be sure a refund can be made.

Exchanges

All our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Custom jewelry and personalized items are not included in our exchange policy.  Any damages not due to manufacturing defects are not eligible for return or exchange. Gemstones, including diamonds, are not covered by this policy and are sold as-is.

Order Cancellations and Amendments

We try to process and ship your orders within 24-72 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 14 days following our return policy protocol listed above, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.

Personalized Items

Personalized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us.

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

If you have questions , please don't hesitate to contact us at:

Lake Saint Louis Jewelers
300 Lake Saint Louis Blvd
Lake Saint Louis, MO 63367
Call or Text- 636-561-6273
You can also send us a message by clicking here.